![]() Apparently “when it rains, you never know what will turn up”. No apology however, which in customer service is a huge red flag. On informing the front desk, we were offered a room move which I declined (the hassle of repacking and no guarantee of another critter-free room seemed a non- starter). To add insult to injury, we discovered a large cockroach on returning to the room one night, which I had to apprehend. The bedding was only remade, not changed. I would say the cleanliness is questionable. We asked for housekeeping after 4 days of the stay. We decided to only get our room cleaned on request (Covid and that). I noticed a couple of small flies in the bathroom, but sometimes you expect that if doors / windows have been opened during a guest change. First impressions were that the rooms are generally small and tired, in dire need of a refresh or upgrade. ![]() We were accommodated as requested on the 4th floor after reading some reviews about noise and questionable activity in the adjoining car park area. The front desk staff were super friendly and I can’t fault that experience at all. Be warned, there is a pest issue in this hotel! The check in area is way through the casino from where the taxis and car park is so be prepared to drag your cases through slot machines and Vegas revellers on the way to check in. No resort fees? Free parking? Sounds great, eh? Read on before you think you are getting a true bargain. ![]()
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